Tuesday, April 6, 2010

Annoying Additional Airline Baggage Charges

In the past few years many airlines have established an additional baggage charge. This charge generally ranges from $8-$24 depending on the airline and their policies. This charge does not come without complaint from many consumers who have become fed up with charge after charge added onto their already pricey airline ticket. Savvy Sugar has posted this chart to show consumers what airlines let you check bags for free and how many and how much additional bags cost http://www.savvysugar.com/Airlines-Increase-Fees-Additional-Baggage-1124326.

This chart makes an easy visual for consumers to analyze in order to understand who charges more for a fee that is already frowned upon. the consumer is able to see how much they will have to pay if they need to check three bags or if their bag exceeds 55 pounds. It is also easy for the consumer to compare airlines in one simple chart according to baggage charges.

On the other hand, this chart does not come without flaw. This chart is only able to show the consumer how much they will have to pay if they exceed 55 pounds or need to check 3 bags. The chart shows the variation in free bags checked throughout the different airlines. Some let you check zero bags for free and others accomodate and enable you to check one to two bags for free. The chart becomes confusing when it jumps from zero bags checked for free to showing you how much three bags would cost you. what if you only wanted to check one bag? How much would that cost? In order to be more effective this chart needs to show the consumers how much each additional bag costs instead of jumping to how much three bags cost.

In addition to this chart, I think, and many consumers would most likely agree with me, that these baggage charges are ridiculous. Not only does it make the consumer angry when they get to check in and realize that these charges have been added on or increased, but it also makes the job harder for the airline attendants who check you in. I cant imagine a job where you can expect half of the customers in a day to yell at you about something that you have no control over. I think that airlines should just add the baggage charge into the initial cost of the ticket to reduce confusion as to why the customer is paying for something that was once a standard idea that if you bought a plane ticket your bag would also end up in that destination without any extra fees.

Airlines are businesses just like any other. I dont understand why there are so many complications within their systems. I think that there must be a way to reduce confusion for not only the customer but also their employees. I think these additional fees only increase the confusion for all involved. I feel like the idea of traveling with any airline is one of the most stressful experiences. I dont think i have ever traveled through an airport to find everyone happy with no disgruntled customers.

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